Frequently Asked Questions
Got a question? Search our FAQs to find the right answer.
Email us at info@themaplemanor.co.uk for any questions about our pieces, customisation options, or general inquiries.
My Order and shipping
How long does order processing take?
Orders are typically processed and dispatched within 1-2 business days. We take extra care in packaging your furniture to ensure it arrives in perfect condition.
How long does delivery take?
Standard UK deliveries typically arrive within 2-4 business days after dispatch. Large furniture items requiring 2-person delivery may take up to 10 business days.
How can I track my order?
You can track your order by logging into your account at themaplemanor.co.uk and visiting "Your Orders", checking your shipment confirmation email from info@themaplemanor.co.uk, or contacting us if you checked out as a guest.
What emails will I receive?
You'll receive an order confirmation email after placing your order, then a shipment confirmation email with tracking details once your order has been dispatched.
When will I get my order?
Yes, we offer made-to-order pieces that can be adjusted to your specifications, bringing bespoke quality to your space. Please contact us directly at info@themaplemanor.co.uk for more information.
We do aim to have custom options on the site in the future.
Is shipping free in the UK?
Yes, all orders are shipped free within the UK. However, extended delivery areas including Scottish Highlands, Islands, Isle of Wight, and Ireland will include a delivery charge at checkout.
Which areas have delivery charges?
The following areas are considered extended and will include a delivery charge: Inverness (IV), Kilmarnock (KA), Kirkcaldy (KY), Kirkwall (KW), Lerwick (ZE), Outer Hebrides (HS), Paisley (PA), Perth (PH), Aberdeen (AB), Dundee (DD), Dumfries and Galloway (DG), Falkirk (FK), Isle of Wight (PO30-PO41), Republic of Ireland and Northern Ireland.
About Maple Manor
Do you ship internationally?
At the moment our website and online sales is UK focused, however we have the ability to ship worldwide to the areas shown below.
- USA
- Canada
- Mainland Europe
- Australia
Please contact us at info@themaplemanor.co.uk for more details.
Why choose Maple Manor?
We believe quality furniture shouldn't be difficult to find or unaffordable. We work with trusted suppliers and makers to provide pieces that are built to last, not just to sell.
What materials are used?
All our 100% mango wood products are handcrafted by skilled artisans, combining timeless design with genuine quality.
What kind of furniture do you sell?
We curate a collection of quality furniture including console tables, bedside tables, coffee tables, side tables, chest of drawers, cabinets, sideboards, media units, storage boxes, lighting, and accessories.
Returns and Refunds
What is your returns policy?
Items may be returned within 14 days of receiving them. If the item is faulty or damaged, you won't be charged for the return. If you've changed your mind, courier or collection fees will apply.
Can I return made-to-order items?
Specialist orders, including made to order and bespoke items, may not qualify for returns unless damaged or faulty.
How long do refunds take?
We will refund your order within 14 days of confirming receipt of the returned item, to your original payment method.
Terms and Conditions
Where can I find terms of service?
Our terms of service can be found here.
Where can I find the privacy and cookies policy?
Our privacy and cookies policy can be found here.
Manufacturing
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
